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[This article originally posted April 30, 2012]

I was recently asked to pass a message from one party to another. Party A didn’t want to confront Party B. Reluctantly, I agreed to be the go-between.

And as usual, I turned out to be as much the enemy in the eyes of the recipient as the person who asked me to relay her message. Talk about a tough conversation. It was impossible. So, I decided to check in with an expert on messaging: the daughter of a divorced couple. [Read more…]